Due to the unfortunate health concerns that COVID-19 has created worldwide, there has been a lot of unknown surrounding logistics and shipping. At this time, our suppliers remain unaffected and we will continue to update you as any changes occur. We ask for your patients as it can become difficult to predict how suppliers and their shipping times may be affected. We recommend sending your card to us through a reputable company with a tracking code for your peace of mind. We do not take responsibility if your plastic card goes missing in transit.

We ship globally with Australia Post – the current estimated shipping times can be found here: https://auspost.com.au/service-updates/international-delivery-times#international
We offer free express shipping on all Australian orders. Our overall product turnaround time depends on the customers chosen shipping method. We always recommend to use and express / priority service with tracking.

For orders from any other countries not listed, contact us through info@carboncoskins.com

We will notify you once your plastic card has been received. We will then begin the transformation process and your custom metal card will be ready for postage within 1-2 business days. Please note, below times are estimates and any delays during shipping are out of our control.

CARBON CO SKINS PTY LTD is covered by the National Privacy Principles and the Privacy Act 1988.

At CARBON CO SKINS PTY LTD, we recognise the importance of protecting your privacy. We understand that protecting your privacy is important to obtain and hold your trust.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as «Personal Information». See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. To do this, we may disclose your Personal Information to organisations that carry our functions on our behalf. This may include suppliers of products and service providers, such as freight carriers and mailing houses. CARBON CO SKINS PTY LTD does not share, sell, or trade your Personal Information.

Protecting your personal and Order Information is a priority at CARBON CO SKINS PTY LTD. When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. We use our best efforts to ensure that information received through CARBON CO SKINS PTY LTD website remains secure. However users should be aware that there are inherent risks in transmitting information across the Internet.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can find more information about privacy on the office of the Privacy Commissioner’s website at www.privacy.gov.au

This website is operated by CARBON CO SKINS PTY LTD. Throughout the site, the terms «we», «us» and «our» refer to CARBON CO SKINS PTY LTD. CARBON CO SKINS PTY LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our «Service» and agree to be bound by the following terms and conditions («Terms of Service», «Terms»), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. Returns or refunds will not be given to any customisable products or services. It is the responsibility of the customer to ensure any logos or designs are not copyright. It is the responsibility of the customer to ensure any logos, designs, and account information is correct prior to placing the order. If there is an error in any details of your order, you can contact us through info@carboncoskins.com and we will try and rectify the issue, however if the customisable process has already begun or is completed, a fee may be charged if you still wish to change the design. Products are for personal use only; the issuing bank can recover the property at any time. Our products are for aesthetic purposes only. It is the customers responsibility to check their local laws and bank policies. Customers are responsible for any relationship with their bank, if our services void the relationship the customer is liable.

It is the customers responsibility to ensure they have thoroughly read and understood the ‘How It Works’ page to ensure they fully understand the order and shipping requirements.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

It is your responsibility to provide accurate account information for the products and services provided by CARBON CO SKINS PTY LTD to work. We at CARBON CO SKINS PTY LTD do not store any personal details, nor does the equipment we use. However for your peace of mind, we recommend you to ‘freeze’ your card before shipping to us.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy for more information.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at info@carboncoskins.com

Returns or refunds will not be given to any customisable products or services. All sales are final and If there is an error in any details of your order, you can contact us through info@carboncoskins.com. We will try and rectify the issue, however if the customisable process has already begun or is completed, a fee may be charged if you still wish to change the design. If you order with a non-compatible chip, we are unable to offer refunds.

Card Care can be added to any purchase. By purchasing Card Care If your custom metal card is lost or if it expires in the first 365 days, we’ll replace it for just the cost of shipping.

For more information or to make a claim please contact: info@carboncoskins.com

Using our Product Customizer in our product ‘Order’ page.

In order to use a photo, logo or design with this application, you represent and warrant that:

-You are the owner of the content or the content is in the public domain.

-You have the legal right and authority to reproduce this design.

-You have no knowledge as to any third-party claims regarding the intellectual property.

-The content does not infringe the rights of privacy, celebrity, moral or other rights of any third party.

-The work is not defamatory or obscene

-The content does not contain illegal material

-The content does not contain material which denigrates or attacks any person based on race, religion, national origin, sexual orientation, or the like.

We reserve the right to object to engraving material that may conflict with this copyright declaration.